Singapore Airlines Refund Policy in 2025: What Travelers Need to Know
Travel plans can change unexpectedly, and understanding the Singapore Airlines refund policy is essential for passengers who want to protect their travel investment. From non-refundable tickets to award ticket cancellations and flight credits, Singapore Airlines provides multiple options for flexibility and refunds.
If you need help managing a refund or flight credit, you can contact Singapore Airlines customer service at +1-866-673-8391 to get step-by-step guidance.
What Is the Singapore Airlines Refund Policy?
The Singapore Airlines refund policy outlines the conditions under which passengers can receive a cash refund, flight credit, or other compensation for canceled flights.
Refundable tickets: Eligible for full cash refunds if canceled before departure.
Non-refundable tickets: Typically converted to Singapore Airlines flight credit for future travel.
Award tickets: May be canceled with miles redeposited according to fare rules.
24-hour cancellation window: Allows full refund within 24 hours of booking, regardless of fare type.
Singapore Airlines 24-Hour Cancellation Rule
Singapore Airlines offers a risk-free 24-hour cancellation policy:
Valid for all tickets booked directly with the airline.
Allows passengers to cancel and receive a full refund within 24 hours of purchase.
Applies even to non-refundable tickets, offering flexibility for last-minute booking changes.
This policy is especially helpful for travelers who accidentally book the wrong date or fare.
Non-Refundable Tickets
Many Singapore Airlines fares are non-refundable, especially discounted or promotional tickets.
Canceling before departure typically results in flight credit for future travel.
Value is valid for a limited time, usually one year from the original ticket issuance.
Not eligible for cash refunds outside 24-hour cancellation window.
Passengers should check their ticket type and fare rules to avoid losing value.
Award Ticket Cancellation
Award tickets booked with KrisFlyer miles can also be canceled, subject to rules:
Main Cabin & above: Miles redeposited if canceled before departure, no fee in most cases.
Basic or promotional awards: May carry a cancellation fee or restrictions.
24-hour risk-free period: All award tickets canceled within 24 hours of booking are fully refundable in miles and taxes.
This ensures frequent flyers have flexibility with their award bookings.
Singapore Airlines Flight Credit
Flight credit is issued when non-refundable tickets are canceled outside of the 24-hour window:
Validity: Usually one year from original ticket purchase.
Usage: Can be applied toward future flights or upgrades.
Tracking: Stored in your booking reference or KrisFlyer account.
Flight credit is a valuable tool for maintaining travel flexibility without losing ticket value.
How to Request a Refund or Flight Credit
Singapore Airlines makes it easy to request a refund or flight credit:
Online: Log in to your booking on singaporeair.com → select your flight → request refund or flight credit.
Phone: Contact Singapore Airlines customer service for assistance.
Airport Counter: In-person assistance for last-minute changes or complex itineraries.
For guidance on specific refund eligibility or award ticket cancellation, call +1-866-673-8391.
Refunds vs. Flight Credit
Refundable Tickets
Eligible for full cash refund.
Can be canceled anytime before departure.
Covers Main Cabin, Business, and First Class fares.
Non-Refundable Tickets
Typically converted to flight credit.
Valid for future travel within a specific timeframe.
Award Tickets
Miles redeposited according to fare rules.
Taxes refunded to the original payment method.
Domestic vs. International Flights
Domestic Flights
Refund eligibility depends on fare type (refundable vs. non-refundable).
24-hour cancellation applies for all tickets.
International Flights
Refund and credit policies are similar but may involve fare differences or partner airline rules for codeshare flights.
Non-refundable international tickets typically result in flight credit.
Tips for Maximizing Refunds and Flight Credit
Book refundable fares if plans are uncertain.
Cancel within 24 hours whenever possible.
Use online cancellation tools for fast processing.
Track flight credit expiration.
Contact customer service for complex itineraries or award tickets.
Case Studies
Case 1: Refundable Ticket
Flight: New York → Singapore, Business Class
Action: Canceled 5 days before departure
Outcome: Full cash refund issued
Case 2: Non-Refundable Ticket
Flight: Los Angeles → Singapore, Main Cabin
Action: Canceled 2 weeks before departure
Outcome: Flight credit issued for future travel
Case 3: Award Ticket
Flight: Singapore → Tokyo, KrisFlyer award
Action: Canceled within 24 hours
Outcome: Miles redeposited, taxes refunded
Frequently Asked Questions
1. What is Singapore Airlines 24-hour cancellation?
Allows full refund for any ticket within 24 hours of booking.
2. Can I get a cash refund for a non-refundable ticket?
Only within the 24-hour booking window. Otherwise, flight credit is issued.
3. How do I cancel an award ticket?
Log in to KrisFlyer account or contact Singapore Airlines; miles are redeposited according to fare rules.
4. How long is flight credit valid?
Typically one year from original ticket purchase.
5. How do I request a refund?
Online via singaporeair.com, phone, or airport counter.
6. Are international fares treated differently?
Policies are similar but may involve partner airline rules for codeshare flights.
7. Can I use flight credit for upgrades?
Yes, depending on fare rules and ticket type.
Final Thoughts
Understanding the Singapore Airlines refund policy ensures passengers retain ticket value and maximize travel flexibility. The 24-hour cancellation window, combined with flight credits and award ticket cancellation rules, allows for stress-free planning and peace of mind.
If you need help with a refund, flight credit, or award ticket cancellation, contact Singapore Airlines customer service at +1-866-673-8391 for assistance.